Responsible Gaming at pbip
pbip believes that gambling should always be an enjoyable form of entertainment — never a source of financial or emotional harm. Our responsible gaming framework gives every Bangladeshi player the tools, knowledge, and support they need to stay in control.
A Platform Built on Player Welfare
At pbip, we understand that while the vast majority of our players enjoy gambling as a leisure activity, a small number may develop habits that become difficult to manage. Responsible gaming is not a legal formality for us — it is a genuine commitment woven into every layer of how pbip operates.
We have built a suite of player-protective tools directly into the pbip platform. These tools are always available, completely free to use, and take effect immediately upon request. We also maintain a dedicated responsible gaming support team available around the clock, every day of the year including Eid, Pohela Boishakh, and all Bangladeshi public holidays.
If you ever feel that your gambling is becoming anything other than enjoyable entertainment, we strongly encourage you to use the tools described on this page or reach out to our support team without delay. There is no judgment at pbip — only support.
Take Control of Your Play
Every pbip account comes with a full set of responsible gaming controls. Access them at any time from your account settings — no waiting period, no fees, no questions asked.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, pbip will not allow further deposits until the period resets. You may lower your deposit limit at any time with immediate effect. Increasing a limit is subject to a 7-day cooling-off period to ensure the decision is considered.
Define the maximum amount of time you can spend on the pbip platform in a single session or across a day. When your limit is reached, you will receive an alert and your session will close automatically. This feature is particularly useful for players who find it easy to lose track of time during live casino or slots sessions.
Set a cap on the total amount you are willing to lose within a defined period — daily, weekly, or monthly. When your loss threshold is reached, pbip will suspend your ability to place further bets or wagers until the period resets. Loss limits help you protect your bankroll and prevent emotionally driven decisions after a losing streak.
Request a short-term break from the pbip platform lasting between 24 hours and 6 weeks. During a cooling-off period your account is temporarily suspended — you cannot log in, place bets, or make deposits. You may still request a withdrawal of your remaining balance. Cooling-off periods take effect immediately upon request.
If you feel that you need a longer break from gambling, pbip's self-exclusion program allows you to close your account for a period of 6 months, 1 year, 2 years, 3 years, or permanently. During self-exclusion, you cannot create a new account, and pbip will suppress all marketing communications to you. Self-exclusion requests are processed immediately and cannot be reversed during the chosen period.
Enable periodic pop-up notifications during your session that display how long you have been playing and your net win or loss for that session. Reality checks act as a gentle reminder to pause, evaluate whether you are still playing for fun, and make an informed decision about whether to continue. Intervals can be set from every 15 minutes to every 2 hours.
How to Activate Your Responsible Gaming Tools
All protective tools are accessible directly from your pbip account dashboard. Follow these steps to activate any limit, cooling-off period, or self-exclusion at any time — the process takes under two minutes.
If you experience any difficulty activating a tool, or if you need to request a self-exclusion urgently and cannot access your account, contact pbip support at [email protected] — our team is available 24 hours a day, 7 days a week.
Log In to Your pbip Account
Visit pbip.io and sign in using your registered username and password. Ensure you are on a secure, private connection before accessing your account settings.
Navigate to Account Settings
Click on your account profile icon in the top-right corner of the screen to open the account menu, then select "Responsible Gaming" or "Player Protection" from the settings panel.
Choose Your Tool
Select the specific tool you wish to activate — deposit limit, loss limit, session time limit, reality check, cooling-off period, or self-exclusion. Each tool has a dedicated configuration screen with clear options.
Set Your Parameters
Enter your chosen limit amount or duration. Review the summary carefully to confirm the setting is correct. Protective limits (reducing existing limits or activating exclusions) take effect immediately with no delay.
Confirm and Save
Click "Confirm" to apply your chosen setting. You will receive a confirmation notification on screen and via email. Your limit or exclusion is now active. pbip's system enforces all limits automatically — no manual intervention is required from your side.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in oneself. If you identify with any of the following patterns, we strongly encourage you to use pbip's protective tools or seek external support immediately.
Chasing Losses
Continuing to gamble in an attempt to recover money that has been lost, often with increasing bet sizes and a sense of urgency or desperation.
Gambling with Essential Money
Using funds allocated for rent, groceries, utilities, education fees, or other essential living expenses to fund gambling activity.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues due to shame, guilt, or fear of their reaction.
Inability to Stop
Feeling compelled to continue gambling even when you want to stop, or repeatedly failing to keep to spending or time limits you set for yourself.
Neglecting Responsibilities
Missing work, neglecting family commitments, or withdrawing from social activities in order to spend more time gambling or to recover from gambling-related stress.
Emotional Distress Linked to Gambling
Experiencing anxiety, irritability, low mood, or restlessness when not gambling, or using gambling as a way to escape from personal problems or negative emotions.
Honest Questions to Ask Yourself
The following questions are designed to help you honestly evaluate your relationship with gambling. There are no right or wrong answers — this is a private, personal exercise. If you answer "yes" to three or more of these questions, we strongly recommend that you seek support.
pbip's support team is non-judgmental and confidential. Reaching out is a sign of strength, not weakness.
Have you ever spent more money on gambling than you originally intended for that session?
Have you ever borrowed money or sold personal possessions in order to fund gambling?
Have you ever felt the need to gamble with increasing amounts of money in order to experience the same level of excitement?
Have you ever lied to family members or close friends about how much time or money you spend gambling?
Have you ever gambled to escape stress, anxiety, depression, or other problems in your personal or professional life?
Have you ever felt irritable, restless, or distressed when trying to cut down or stop gambling?
Have you ever returned to gambling the day after a significant loss with the intention of winning your money back?
Support Is Always Available
Whether you need to activate a limit, discuss a concern, or request an immediate self-exclusion, pbip's responsible gaming support team is here for you every hour of every day.
Email Support
Send your responsible gaming request or concern directly to our dedicated support team. All responsible gaming emails are treated as high priority and responded to within 2 hours.
[email protected]Live Chat
Access live chat support directly from the pbip platform. Our agents are trained in responsible gaming and can activate protective tools on your account immediately upon a verified request.
Available 24 / 7Urgent Self-Exclusion
If you need to self-exclude urgently and cannot access your account settings, contact us immediately. We will process your self-exclusion request within 30 minutes of receiving verified confirmation of your identity.
Priority ResponseEnjoy pbip Safely
When you play within your means and stay in control, gambling is an exciting form of entertainment. Explore pbip's games with confidence — your safety tools are always just one tap away.